Support and Training (2024)

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Explore Client Support Resources

Client support team members bring clinical and advanced IT expertise, with backgrounds in healthcare, consulting, project management, software support, and HIPAA compliance.

My Greenway

You can access on-demand answers to questions you and your peers have asked, plus you can submit cases and check their status.

Live Chat

Another advantage toentering My Greenway, you can message Greenway Health through the real-time web portal for quick, written responses.

LIVE CHAT on My Greenway

Phone

Call the Greenway Health support team whenever you need more in-depth assistance with clinical situations or advanced information technology issues.

Call us at 877-932-6301, option 2.

My Greenway: Your support, training, and resource center

Support cases and Live Chat

Request an update or report an issue by logging a case or live chatting directly with a member of the support team.

Free training

Refresh your skills and learn new ones using free product- and role-specific modules — a great source of support for new employees as well.

Product information

Product roadmaps, templates, and technical workflows shed light on product release features. Release readiness courses, e-learnings, and webinars are also available.

Reporting success resources

Visit the Regulatory Resource Hub for learning materials, targeted videos, and expert solutions to help you report successfully and with minimal frustration.

Knowledge base

Brush up on your knowledge with how-to articles, release notes, workflow advice, information bulletins, and other resources.

COVID-19 resources for clients

In light of the workload the developing situation has placed on practices, this page provides a one-stop resource for communication related to the pandemic.Here you’ll find:

Ongoing product updates
Product templates, technical workflows, and billing-related documents
All past email communications
Webinar invites and recordings
Additional information as it becomes available

VISIT THE COVID-19 RESOURCE PAGE

GRS Select™ — available now!

With our new, customizable revenue cycle offering you can choose the services your practice needs the most.Customize your plan

Free My Greenway training modules

Refresh your skills and learn new ones using free product- and role-specific modules — a great source of support for new employees as well.

Remote training sessions

Practice managers and clinical staff can access remote video training from their homes and offices. These sessions enable experienced and new users alike to achieve the best results with Greenway solutions. Fees may apply.

Request Training

On-site training

Greenway's training and implementation specialists visit your practice and train your staff one-on-one or in a group setting.Fees may apply.

Request Training

Greenway Certified

For customers interested in practice management and EHR certification, experienced instructors lead hands-on, scenario-based sessions at Greenway’s corporate offices in Tampa, Florida.Fees may apply.

Please contact us to check availability.

Request Training

We have a solution for every challenge

Technology and services that seamlessly span the front office, clinic, and billing office that help you deliver exceptional care and meet business goals.