Terms of Use | COACH OUTLET (2024)

These Terms of Use are effective as of March 21, 2024.

THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRc*msTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. PLEASE REVIEW THE ARBITRATION AGREEMENT SECTION FOR DETAILS.

The Terms of Use (or “Terms”) are comprised of all subsections on this page, including the Coach Insider Terms of Use.

Copyright information

Tapestry, Inc. (“Coach”) is the owner of the Coach brand. Coach owns www.coachoutlet.com (the “Site”). Coach owns or has rights to all of the wallpaper, icons, characters, artwork, images, graphics, music, text, software and other content of the Site (the "Content"), and all HTML, CGI and other code and scripts in any format used to implement the Site (the "Code"). The Content and Code of the Site is protected by copyright. You may not copy, modify, upload, download, transmit, re-publish, display for redistribution to third parties for commercial purposes, or otherwise distribute any Code or Content from the Site without the prior written agreement of Coach. You may not use the Content or Code from the Site for any purpose other than those set forth above. All names, logos and trademarks which appear on the Site are the property of Coach or are used by Coach under license. You may not use any of the foregoing for any purpose without the prior express written permission of Coach. Your failure to comply with these Terms of Use will constitute breach of contract and will violate Coach's copyright, trademark and other proprietary and industrial property rights. You may print in hard copy portions of this website with the sole intent of placing an order with Coach or for keeping store location, hours or phone number information. The use of any such material for any other reason, on any other website, or the modification, distribution, or republication of this material without prior written permission from Coach is strictly prohibited.

Use of the Site

These Terms of Use govern the Site, and all sites of the affiliates of Coach. By using the Site, you expressly accept and agree to abide by all provisions set forth herein. Do not use the Site if you do not accept and agree to the Terms of Use. Unless otherwise referenced herein, any reference to "Coach" shall include Tapestry, Inc. and all of its affiliates. If any material on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and Coach asks that you do not to use the Site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

The Site is available only for your personal use, which shall be limited to viewing the Site, providing information to the Site, downloading product information for your personal review and for the purchase of products.

Coach may at any time revise the Terms of Use by updating this page. Any changes to the Terms of Use are effective upon their posting to the Site.

You also may be subject to additional Terms of Use that are applicable to certain parts of the Site. Coach may terminate the Terms of Use and deny you access to the Site at any time, immediately and without notice, if in Coach's sole discretion you fail to comply with any provision of these Terms of Use.

You agree that no joint venture, partnership, employment, or agency relationship exists between Coach and you as a result of this Agreement or your use of the Site.

The failure of Coach to exercise or enforce any right, or provision of these Terms of Use, shall not constitute a waiver of such right or provision.

No License

Except as expressly provided in these Terms of Use, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or other proprietary or industrial right of Coach, its affiliates or any third party.

Use of Information Submitted by You

NOTE: THIS SECTION DOES NOT APPLY TO PERSONAL DATA SUPPLIED BY YOU TO THE SITE, SUCH AS YOUR NAME, ADDRESS, E-MAIL ADDRESS, TELEPHONE NUMBER AND THE LIKE. PLEASE SEE OUR COACH OUTLET PRIVACY POLICY, AVAILABLE AT HTTPS://WWW.COACHOUTLET.COM/PRIVACY.HTML, FOR INFORMATION REGARDING OUR TREATMENT OF PERSONAL DATA.

If you respond to Coach with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall NOT be deemed confidential. All such submissions shall be deemed the property of Coach, and your submission of information shall constitute an assignment to Coach of all worldwide rights, titles and interests in such information. Coach will not be liable for any use or disclosure of such information. Coach will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Coach will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.

Coach welcomes your comments and suggestions on its Site and products, but Coach does not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, redesigning, modifying, manufacturing or marketing its products or any new products. By submitting information, you warrant that Coach may publish such information, use it as part of its operations, and incorporate its concepts in Coach products without liability.

Product and Pricing Information

The information on this Site does not constitute a binding offer to sell products described on the Site. Coach reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. Although Coach has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user and Coach cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Coach is not responsible for typographical errors regarding price or any other matter. Subject to the foregoing, the prices displayed are quoted in U.S. dollars and are effective only for United States purchases. Purchases are subject to applicable taxes to be paid by the purchaser, and do not include shipping and handling. Purchase requests to addresses outside the United States and Canada cannot be filled.

Coach Messaging Program

By signing up to Coach’s Messaging Program, you agree to receive recurring automated promotional and personalized marketing and informational text (e.g., SMS and MMS) messages (e.g. cart reminders) from Coach Outlet, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. There is no fee charged by Coach to receive messages and take part in our Messaging program, however message and data rates from your mobile service may apply. You may unsubscribe from the Messaging Program at any time by following the instructions below in the “Cancellation” section. Participants in the Messaging Program also agree to the Outlet Terms and Coach Outlet Privacy Policy, available at https://www.coachoutlet.com/support/privacy-policy. Data obtained from you in connection with the Messaging Program may include your cell phone number, your carrier's name and the date, time and content of your messages. We may use this information to contact you and to provide the services you request from us. For information on our data collection and use practices, please read our full Coach Outlet Privacy Policy, available at https://www.coachoutlet.com/support/privacy-policy. Message frequency will vary. Coach Outlet reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Coach Outlet also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so.

Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Coach Outlet, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that Coach Outlet and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Coach Outlet through any other programs you have joined until you separately unsubscribe from those programs.

What if my number changes?

In the event that you change or deactivate your mobile phone number, please notify Coach by visiting https://support.attentivemobile.com/help/.

Help

If you are experiencing any problems, text the keyword HELP to our shortcode, visit https://support.attentivemobile.com/help/ and submit the form with details about your problem or your request for support, or email support@attentivemobile.com.

Contact

This message program is a service of the Coach Outlet brand of Tapestry, Inc., located at 10 Hudson Yards, New York NY 10001. If you have any questions, text HELP to our shortcode or contact us at Customer Care 1-888-262-6224 (U.S.) or 1-866-787-1587 (Canada).

Changes to Messaging Program

We reserve the right to terminate or change our Messaging Program at any time. We also reserve the right to change these Terms at any time and such changes will be effective immediately upon posting to the Site.

Disclaimers and Limitations of Liability

Coach publishes information on its Site as a convenience to its visitors. While Coach attempts to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. Coach reserves the right to make corrections and changes to the Site at any time without notice. The Coach products described on the Site may not be available in your region. Coach does not claim that the information on the Site is appropriate to your jurisdiction or that the products described on the Site will be available for purchase in all jurisdictions.

Indemnification

To the maximum extent allowable by law, you agree to indemnify, defend and hold harmless Coach and its affiliates and its officers, directors, attorneys, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from your use of the Site and any violation of these Terms of Use. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption. Coach reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Coach in the defense of such matter.

Severability

If any provision of the Terms of Use is unlawful, void or unenforceable, the remaining provisions of the agreement will remain in place.

Governing Law

To the extent any action relating to the use of the Site, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) or any transaction with Coach is not required to be arbitrated or filed in small claims court in accordance with the Arbitration Agreement, any dispute arising out of, or relating to such action shall be filed in a court of competent jurisdiction in New York and governed by and construed in accordance with the internal laws of the State of New York, without giving effect to any choice or conflict of law provision.

Informal Dispute Resolution

We try to address any disputes without the need to initiate a formal legal case. You agree that prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve it informally, including having at least one telephone or videoconference conversation between you, personally, and us. To initiate this good faith effort to informally resolve a dispute you agree to notify us in writing by email at TapestryLegal@Tapestry.com, of the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute. Within the sixty (60) days following our receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call or videoconference with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within that sixty (60) days (which period can be extended by agreement of the parties), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to commencing an arbitration. You and we agree to toll any applicable statute of limitations and filing fee deadlines while the parties engage in this informal dispute resolution process from the date we receive your notice to the date an arbitration is commenced or the conclusion of the 60-day period described above, whichever is sooner. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.

Arbitration Agreement & Waiver of Certain Rights

You and Coach agree that, except as set forth below, we will resolve any controversies, claims, counterclaims, or other disputes between you and Coach or you and a third-party agent of Coach (a “Claim”) through final and binding arbitration instead of through court proceedings in accordance with the Consumer Arbitration Rules of the American Arbitration Association (“AAA Rules”). This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law or in arbitration prior to the date you agreed to these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. You and we hereby waive any right to a jury trial of any Claim. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this agreement. A court of competent jurisdiction has exclusive authority to determine the existence, scope, and validity of the arbitration agreement and the arbitrability of any claim or counterclaim, including, without limitation, whether any conditions precedent to the commencement of an arbitration have been completely satisfied and any objections with respect to any of the foregoing.

To begin an arbitration proceeding, after the completion of the Informal Dispute Resolution process, you must send us an individual letter signed by you requesting arbitration and describing your claim at Tapestry, Inc. 10 Hudson Yards, New York NY 10001, USA, Attention: General Counsel. This letter must be sent at least ten (10) days before you initiate an arbitration proceeding against us.

Any party to the arbitration may at any time serve an offer of compromise in writing upon any other party to the action. Offers of compromise pursuant to these Terms will be adjudicated and interpreted in accordance with California Code of Civil Procedure section 998.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Coach will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

Notwithstanding the foregoing, if your attorney is paying the administrative costs, filings fees, arbitrator fees, and other associated arbitral costs on your behalf, and your attorneys may recover all or a portion of those fees only if you obtain an award in the arbitration, your attorney must evenly split all costs with us initially. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or Coach from seeking action by federal, state, or local government agencies. You and Coach also have the right to bring qualifying claims in small claims court, as defined by the applicable jurisdiction, or transfer qualifying claims to small claims court. Either party may elect that a Claim be filed exclusively in a small claims court of competent jurisdiction by providing notice to the other party. In the event a Claim has already been filed in arbitration, the party who has filed that Claim will, within ten (10) days of receiving such a notice, withdraw their Claim from arbitration. The parties will then proceed with the Claim exclusively in small claims court. A party may apply to any court of competent jurisdiction to enforce the terms of this paragraph. In addition, you and Coach retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions. Any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

Neither you nor Coach may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. You may not bring Claims in arbitration on a class or representative basis. The arbitrator can decide only your and/or Coach’s individual Claims.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a Claim proceeds in court rather than in arbitration, you and Coach each waive any right to a jury trial. No waiver of any provision of this Section of the Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a “public injunction” and any such “public injunction” may be awarded only by a federal or state court. If either party seeks a “public injunction,” all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a “public injunction” in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party’s claim or prayer for “public injunctive relief.” In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator.

This Arbitration Agreement Section of the Terms will survive the termination of your relationship with Coach

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR TAPESTRY, INC., ITS SUBSIDIARIES OR AFFILIATES WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Mass Arbitration Process Requirements

If twenty-five (25) or more similar claims are asserted against Coach at or around the same time by the same or coordinated counsel or are otherwise coordinated (and your Claim is one such Claim), you understand and agree that the resolution of your Claim might be delayed. You also agree to the following process and application of the AAA Mass Arbitration Supplementary Rules. Twenty (20) claims shall be selected to proceed to individual arbitration proceedings as part of a first batching process, ten (10) of which will be selected by the claimants and ten (10) of which will be selected by Coach. The remaining claims shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of the staged process described herein. If the parties are unable to resolve the remaining claims after the conclusion of the initial twenty (20) proceedings, the parties shall participate in a global mediation session before a retired state or federal court judge, for which Coach will pay the mediator's fee. If the parties are unable to resolve the remaining claims through mediation at this time, then forty (40) claims shall be selected to proceed to individual arbitration proceedings as part of a second batching process, twenty (20) of which will be selected by the claimants and twenty (20) of which will be selected by Coach. (If there are fewer than forty (40) claims remaining, all shall proceed.) The remaining claims shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of the staged process described herein. In any batching process, a single arbitrator shall preside over each proceeding, and only one proceeding may be assigned to each arbitrator unless the parties agree otherwise. If the parties are unable to resolve the remaining claims after the conclusion of the forty (40) proceedings, the parties shall participate in another global mediation session before a retired state or federal court judge, for which Coach will pay the mediator's fee. If the parties are unable to resolve the remaining claims in mediation at this time, this staged process shall continue with no more than one hundred (100) claims proceeding at any time in a staged order that is selected randomly or by the AAA, until all the coordinated claims, including your Claim, are adjudicated or otherwise resolved. At any time during these proceedings, we agree to participate in a global mediation session should your counsel request it in an effort to resolve all remaining claims. Any applicable statute of limitations on your Claims and filing fee deadlines shall be tolled for claims subject to this Section regarding “Mass Arbitration Process Requirements” from the time claims are selected for the first set of batching proceedings until the time your Claim is selected to proceed in arbitration, withdrawn, or otherwise resolved. A court of competent jurisdiction shall have authority to enforce this Section regarding “Mass Arbitration Process Requirements” and, if necessary, to enjoin the filing or prosecution of arbitration demands against Coach Should a court of competent jurisdiction decline to enforce these “Mass Arbitration Process Requirements,” you and we agree that your and our counsel shall engage in good faith and with the assistance of a Process Arbitrator to devise and implement procedures that ensure that arbitration remains efficient and cost-effective for all parties. Either party may engage with the AAA to address reductions in arbitration fees.

Entire Agreement and Admissibility

The Terms of Use and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and Coach with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Changes to the Terms

Coach may at any time revise these Terms at any time. Any changes to these Terms are effective upon their posting to the Site.

Membership

Coach Insider (the “Program”) is a customer loyalty program that is offered by Tapestry, Inc. and its affiliated entities through the Coach brand’s Coach Retail and Outlet stores and Coach Retail and Outlet ecommerce sites (“Coach” or the “Company) to eligible customers in the United States and Canada. Customers that successfully enroll to participate (“Members”) have a Coach Insider account (“Account” or “Membership”). Members receive rewards online and in Coach Retail and Outlet stores. Coach may also extend additional rewards and offers to Members from time to time. By participating in the Program, all Members accept the Coach Insider Terms of Use (the “Insider Terms”), and also agree to incorporate into the Insider Terms the Coach Privacy Policy (“Privacy Policy“), available at https://www.coachoutlet.com/privacy.html or https://www.coach.com/support/privacy-policy, and the entirety of these Terms of Use. To the extent that any conflicts exist between the Insider Terms and the Privacy Policy or Terms of Use, the Insider Terms will control.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO READ THESE INSIDER TERMS. CUSTOMERS THAT DO NOT AGREE TO THE ABOVE SHOULD NOT PARTICIPATE IN THE PROGRAM. MEMBERS ARE RESPONSIBLE FOR ALL TAX LIABLITY ASSOCIATED WITH PARTICIPATION IN THE PROGRAM.

Eligibility & Enrollment

Customers from the U.S and Canada that are 18 years or older may participate in the Program. Selected U.S. states or Canadian provinces may have a higher age of majority to accept the Insider Terms. Participation in the Program is free and limited to individuals. No individual may have more than one Account. A valid email address is required to participate in the Program.

Customers that are identified as participants in the bulk buyer program are not eligible to participate in the Program.

Customers can create accounts in person at Coach Retail and Outlet stores across the U.S. and Canada or online at https://www.coachoutlet.com, https://www.coach.com, https://ca.coach.com or https://ca.coachoutlet.com/en (collectively, the “Websites”). All information that is provided as part of the enrollment process must be accurate and truthful. Customers that refuse to provide the required information or that do not provide accurate information may be denied the ability to create an Account. In the event that information provided at enrollment is no longer accurate, Members can and should update their information within their Account settings.

Program Rewards

The Program offers rewards to all participating Members. Members must be opted in to receive marketing emails from Coach if they would like to receive updates when new rewards are offered to them. Members that are not opted in to receive marketing from Coach can view their current rewards while logged into their Account. Rewards, including, but not limited to, products or events are available on a first come first served basis and may be subject to limitations. Rewards are subject to change, alteration, substitution, or termination by Coach in its sole discretion at any time.

The following terms and conditions will apply to the following Program rewards:

Birthday reward – Members may receive a birthday surprise to be used in-stores and online during their birthday month. Members are limited to a single reward. In order to receive this reward, Members must have a valid birth month on file with Coach.

Early Access – Members may be provided with the ability to purchase a limited number of Coach products before the general public can purchase them.

Insider Exclusive Products – Members may have access to products that are not then-available to non-Members. Exclusive Member product is subject to availability and there is no guarantee that all Members will be able to purchase Member exclusive product.

Personalized rewards – Members may be provided with personalized rewards and limited-time offers. Specific terms around redemption will apply to personalized rewards.

Insider Events – Members may receive invitations to Member events. The ability for Members to attend Insider Events is subject to availability.

Gift with Purchase – While supplies last, Members may be provided with gifts at purchase and other surprises throughout the year.

Free Shipping – Members are currently entitled to free shipping for in-store and online orders with each shipment limited to a maximum of eight items, subject to the other requirements in this paragraph. In order to qualify for this reward, Members that are online shoppers must be logged into their Account during checkout and Members that are shopping in a Coach Outlet store must notify the store associate prior to the completion of the transaction. Free shipping will not be extended to Members after the purchase is complete. This reward is only available for Members that are shipping within the continental United States and Canada.

Easy Returns – Members may return purchases in person at standalone Coach Outlet and Coach Retail store locations. Returns cannot be made at other retailers including, but not limited to, department stores that may have a Coach display or kiosk.

Charitable Giving – From time-to-time throughout the year, as announced by Coach, Coach will donate a designated portion of the sales of merchandise to Members. Details of each charitable event will be made available to Members at the launch of each such event. Tapestry, Inc. partners with ShoppingGives to provide Members with the opportunity to support a cause when you purchase certain Coach products, or add a donation to support a charitable cause at checkout. Donations based on purchases are made by Tapestry, Inc., and are therefore not tax-deductible donations of the customer. All donations first go to ShoppingGives Foundation, a 501(c)(3) charitable organization. Except in rare circ*mstances, ShoppingGives Foundation will then make a grant to the charitable organization either set by Tapestry, Inc. or selected by you, when applicable. To learn more about how ShoppingGives Foundation makes grants to recommended grantees, when ShoppingGives Foundation may choose to reassign funds to another charitable grantee, or how long it takes for a recommended grantee to receive the grant, please see ShoppingGives Terms and Conditions. Coach reserves the right to reject donation requests on bulk purchases or fraudulent purchases.

Digital Shopping Assistant – as a Member, you will have access to the Digital Shopping Assistant (“DSA”). Select Coach Outlet stores will allow Members that use the DSA to scan items in a Coach Outlet store for real-time pricing information, receive personalized offers, build their basket, and to share their basket of merchandise with the store associate for an expedited checkout.

The DSA is intended for use as a guide, and in the event of a difference between the product pricing shown in the DSA and the price at check-out, the price at check-out will control. Pricing shown in the DSA applies only in the specific Coach Outlet store location in which the product is scanned and on the date that it is being scanned; offers and pricing may vary from location to location and from day to day. Pricing shown on the DSA will not be honored or matched online, in other locations or on other days. Screen shots, images or pictures of offers or promotions will not be honored and must not be forwarded to others or saved for future use. No price adjustments will be made on previous purchases. All prices are exclusive of any taxes, which will be added at check-out, as applicable. Prices for items scanned while using the DSA in a Coach Outlet store are displayed in the local currency. The DSA will continue to display prices in the currency associated with the location of the Coach Outlet store where the item was scanned regardless of where the customer is located. For clarity, and in the event that a Quick Response ( “QR”) code is manually entered into the DSA instead of scanned in a Coach Outlet store, each QR code used by the DSA is associated with a specific Coach Outlet store and the location of the Coach Outlet store is displayed when customers first access the DSA. Currencies displayed in the DSA reflect the location of the Coach Outlet store identified by the QR code. Comparable Value is an indication of value based on the quality of the material used, our commitment to craftsmanship and the high standards demanded by Coach.

The “pass the basket” feature which enables expedited checkout will share Member personal information about the transaction with Coach by linking the Uniform Product Code / barcode, customer ID, and any applied rewards to be transferred to Coach at the point of sale for the store associate. Members should not use the DSA to checkout if they do not wish to share their personal information with Coach. Providing personal information to Coach is not required to complete a transaction.

Special Moments Reward – Members may receive a surprise to be used in-stores and online or a gift with purchase during the month of their “Special Moment.” Members can provide the date of a special moment or special occasion in your life, in addition to your birthday. Coach will help make it more memorable with a special treat. Special moment rewards can only be redeemed once per year. Check out your Coach Insider dashboard during the month of your special moment for more details. Members must have the Special Moment month and description on file with Coach. Additional terms and conditions may apply.

Insider Ideas – Coach may periodically enable a polling/survey feature visible only to Members to enable to Coach to seek input regarding the Program and potential changes, improvements or rewards. We want to know your opinions and want your feedback regarding the Program. Coach may choose to offer incentives for participation in such polls/surveys from time to time at its sole discretion. To participate in any such poll or survey, Members must be logged into their Account on one of the Websites.

Coach reserves the right to change the rewards and Program at any time, in its sole discretion. Additional terms specific to certain rewards may apply.

Identification At Check Out

Members must be logged into their Account when making purchases online, or provide store associates with the email that is associated with their Account when shopping in Coach Retail or Outlet stores, in order to have Membership benefits applied to their purchase.

Communications

Communications related to important Program changes may be sent to all Members, regardless of their opt-in or opt-out status for marketing purposes, at the email address provided at enrollment, or as later updated by the Member. Members do not need to be opted in to receive Coach marketing in order to participate in the Program; however, Members that are opted-in will receive emails informing them when rewards are offered to them and marketing sent to Members will be updated to reflect their participation in the Program. Members can also see the Rewards by logging into their Accounts. If a Member that is opted-in to receive marketing chooses to terminate their Account, they will continue to receive marketing for non-Members. If customers or Members wish to unsubscribe from all marketing from Coach they must click the unsubscribe link within the email or follow the procedure outlined in the Privacy Policy, available at https://www.coachoutlet.com/privacy.html or https://www.coach.com/support/privacy-policy.

Data Privacy

Coach collects and processes your personal information in order for you to participate in the Program. Information about how we collect and use your personal information is provided in our Privacy Policy, available at https://www.coachoutlet.com/privacy.html or https://www.coach.com/support/privacy-policy.

Returns

Returns of Coach merchandise by Members are subject to the Coach Returns and Exchanges policy located at https://www.coachoutlet.com/returns-exchanges.html for our Outlet customers and https://www.coach.com/support/returns for our Retail customers.

Right To Revoke

In the event that Coach determines that any Member has failed to comply with these Insider Terms, for example through fraudulent use of the Program or abuse of Program rewards, or otherwise engages in deception, fraud, or forgery in relation to the Program, Coach reserves the right to terminate any Member’s account or to limit the benefits to which any Member may be entitled. Coach is entitled to terminate the Accounts of: (i) minors that opened Accounts and (ii) identified participants in the bulk buyer program who concealed this fact upon the enrollment for Membership.

Account Closure

Members may cancel their Account by entering their Account, selecting “Membership” from the drop down menu and writing a cancellation request in the “Notes” area. Any Member that closes their Account agrees that all available rewards expire at the time of cancellation. Members may not restore Accounts in an attempt to use specific rewards that were available prior to cancellation; however, Members that choose to re-activate their Account will be offered standard rewards and any other rewards for which they are eligible at the time that they re-activate their Account. If an account reactivated the Member’s shopping history and saved preferences will also be restored. Member accounts that are closed are not deleted. If you wish to exercise your right to deletion under the California Consumer Privacy Act of 2018 (CCPA) or any other applicable privacy law, please contact the Tapestry Privacy Team by sending an email to privacy@tapestry.com.

No Transfer

Program and Membership rewards cannot be transferred by any means. This includes, but is not limited to, by sale, assignation, or trade. An attempt to transfer your Program or Membership rewards will result in the termination of your Membership. Program rewards have no cash value and may not be exchanged for cash.

Governing Law

To the extent any action relating to the use of the Websites, the Insider Terms, Membership or the Program, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) or any transaction with Coach is not required to be arbitrated or filed in small claims court in accordance with the Arbitration Agreement, any dispute arising out of, or relating to such action shall be governed by and construed in accordance with the internal laws of the State of New York, without giving effect to any choice or conflict of law provision.

Informal Dispute Resolution

Arbitration Agreement & Waiver of Certain Rights

This Arbitration Agreement Section of the Terms will survive the termination of your relationship with Coach

Mass Arbitration Process Requirements

Limitation of Damages

IN NO EVENT SHALL COACH, ITS AFFILIATES OR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR ANY OTHER DAMAGES OF WHATEVER KIND RESULTING FROM WHATEVER CAUSE, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, WHETHER IN AN ACTION UNDER THEORIES OF CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THE USE OF, OR THE INABILITY TO USE, THE PROGRAM. THE FOREGOING LIMITATIONS OF LIABILITY ONLY APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Intellectual Property

All Program design, text, graphics, logos, images, buttons, icons, images, titles, audio clips, phrases, content, product names, and all intellectual property rights therein (including, but not limited to, patents, copyrights, trademarks, design, product and service marks) are the property of Tapestry, Inc., Coach or other affiliated entity and protected by United States and international intellectual property laws.

Changes To Terms

We may change, modify, add, or remove portions of these Insider Terms at any time. Changes to the Program will be reflected in the Insider Terms. Members should check the Terms of Use, including the Insider Terms, periodically for changes. Coach may notify you of these changes by email, by posting a notice on the Websites, or by other reasonable means. Any changes to these Insider Terms are effective upon their posting to the Websites.

Change or Termination of the Program

The Insider Terms together with the Privacy Policy and Terms of Use as available on the Websites, which are incorporated herein by reference, contain the entire agreement and understanding among Coach and the Members hereto with respect to the subject matter hereof, and supersedes all prior and contemporaneous terms and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof. To the extent that any conflicts exists concerning the Program and the Rewards between the Insider Terms and the Privacy Policy, or Terms of Use, the Insider Terms will control.

FAQs

What is the Coach Outlet controversy? ›

Investigation. We are investigating a class action lawsuit against Coach Outlet. We believe certain retailers may be violating consumer protection laws by deceiving buyers with limited time offers or limited time sales, as well as references to “comparable value” products.

Can Coach Outlet be returned to Coach Store? ›

Easy Returns – Members may return purchases in person at standalone Coach Outlet and Coach Retail store locations. Returns cannot be made at other retailers including, but not limited to, department stores that may have a Coach display or kiosk.

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Is Coach Outlet still a real Coach? ›

Authentic Coach products are sold by Coach retail and outlet stores and online at www.coach.com, www.coachoutlet.com or at authorized department stores and specialty stores. To find a store near you, visit www.coach.com/stores.

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What does Coach Outlet do for your birthday? ›

Birthday reward – Members may receive a birthday surprise to be used in-stores and online during their birthday month. Members are limited to a single reward.

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Is Coach outlet made in China? ›

Coach bags are manufactured in China because the factory Coach selected to manufacture most of it's bag is located in China. Coach has audited the factory manufacturing processes and assembly certifications.

Why does Coach slash their bags? ›

"This is what they do with unwanted merchandise, they order an employee to deliberately slash it so no one can use it." She also added that: "And then they write it off as a tax write off under the same tax loophole as if it were accidentally destroyed."

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What does a Coach do with returns? ›

Done with your Coach? Trade it, don't toss it with Coach (Re)Loved Exchange, and we'll recycle or reimagine eligible bags in exchange for a credit.

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Does Coach outlet give boxes? ›

The gift of Coach+ the gift of choice. Our complimentary gift boxes include a bow and card—all wrapped up and ready to give. Request yours at checkout with any purchase.

What's the difference between Kate Spade and Kate Spade Outlet? ›

The main difference between Kate Spade outlet and the Kate Spade boutique items is firstly, the price. Kate Spade outlet purses are much less expensive than what you'll see on the Kate Spade website. The lower cost is due to lower quality materials and less emphasis on details like the logo, metal feet, etc.

How to save money at Coach outlet? ›

Sign up for text messages and be the first to know about exclusive Coach Outlet coupons and special discount codes sent straight to your phone. Become a Coach Insider for early access to rewards and promotions. Another way to save? With Klarna, you can buy now and pay later.

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Do Coach outlet employees get commission? ›

Although there's no commission, you will still be able to receive a 'bonus' to your paycheque if your team reach the target goal for the month. No commission, but you're still given a personal goal on a weekly/ monthly basis.

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Can I return a purse to Coach outlet? ›

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Coach Outlet store.

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What is the Coach Purses scandal? ›

Cutting up unsold products to declare them as damaged goods and save taxes. That's the accusation made against Coach by influencer/activist Anna Sacks on 31 August last year after she bought shredded bags found in a Texas landfill.

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What is the problem with Coach houses? ›

Since coach houses sit over several garages, they are sometimes cold and can be quite difficult when it comes to heating. This is because the garages beneath are not only empty but also present the challenge of poor insulation.

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How can you tell Coach from Coach outlet? ›

Outlet bags usually have the letter F in the serial number. Now by mall store I am guessing you mean Official Coach main line stores. Well the outlets also get overstock from the main store so they sell both. The serial number is the best way to tell.

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